Three months ago, we got a call from one of our top clients and he expressed his satisfaction on how well we executed our services. He went further to make an appointment on a new job he would like us to help him cover. We expressed our gratitude and told him it was indeed a pleasure to have worked with him. As the day of the supposed event drew closer, we made sure that the photographer that is suppose to cover this event knows what is expected of him and he is well equipped to execute the job perfectly.
Just as expected, the event was a success and the images were sent to the client’s e-mail via dropbox as instructed by him and we called to make confirmations if he had received and downloaded them, which he confirmed. There was no cause for worry as we were sure that he would love all the images because extra effort had been made to ensure that they had the perfect “Melony-Photography” touch.
Few weeks ago, the same client called in and told us that he was back from his leave and to our utmost dismay, he said he couldn’t find the files on dropbox because he didn’t download the images before going on leave. This took us by surprise because we had suffered a system hardware breakdown the previous day and all the files on our system had been lost and we usually delete files off our dropbox account after a period of time to create room for others. The client goes further to say that it was important that we resend the images as soon as possible because it was to be presented to his superior at work and it was going to serve as a proof on how successful the event went. This is definitely true because images can convey stories better than words. They help drive home a point and help viewers understand the subject, better.
The big question on everyone’s mind at the office was: how do be retrieve the lost files? If we couldn’t the client was at the risk of losing his job, so we needed to get the files. Fortunate for us we hadn’t formatted the card used in covering the event and we were able to resend the images to him. From this experience we had to increase the duration in which we save clients’ files on our cloud because file saving on hard drives has proven to be unreliable. This short piece is shared to enjoin all photographers in Nigeria to help correct the general perception held by most Nigerians of photographers not being reliable in delivering images on time or when needed due to loss of images. So, it is not enough to just save your files on your system or S.D card because they can definitely breakdown. Adopt new methods such as E-saving-as in I-Cloud. By the way, the client called back to show appreciation haven’t received the images for the second time and there was a big smile on everyone’s face again.